Conversational Ai, Explained

When you consider the idea of having to anticipate the 1,700 ways a person might ask one straightforward question, it’s clear why rules-based bots often provide frustrating and limited user experiences. Compare this to conversational AI enabled chatbots that can detect synonyms and look at the entire context of what a person is saying in… Continue reading Conversational Ai, Explained

Conversational Growth Strategy Flashcards

Imagine hiring live chat operators, employing an entire team dedicated to customer service, and establishing call centers to deliver comprehensive support when and where it’s needed. Your clientele gets all the benefits of human interaction and personalization, but your organization suffers an unnecessary drain on resources. Meanwhile, your team is probably answering the same array… Continue reading Conversational Growth Strategy Flashcards

Does Your Business Need An Ai Chatbot?

In this chapter we’ll discuss how chatbots stack up against live chat, and why AI chatbots are the future of delivering an enhanced experience through customer support. Linguistic based – sometimes referred to as ‘rules-based’, delivers the fine-tuned control and flexibility that is missing in machine learning chatbots. It’s possible to work out in advance… Continue reading Does Your Business Need An Ai Chatbot?